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Inspections should be made prior to acceptance of goods from the shipper. You may refuse the item or have the shipper note in their records the damages. Any items refused or noted (with shipper) damaged in shipping, require notification to Thoughts of Home within 5 days of receipt. We will work with you to rectify the situation with a replacement or refund depending upon the situation.
Other damages or defects from the manufacturer will be rectified. There will be no additional charges for the handling of these items.
We will make an effort to rectify the situation to your satisfaction.
Refunds (other than damaged goods) may be subject to a restocking fee and return shipping costs. You must receive a return goods authorization, please contact Thoughts of Home within 10 days to obtain this authorization. There will be no refund of shipping fees. Lamps, Clocks and decorator products 20% Chandeliers and lighting fixtures 30% In some cases the restocking fees may be waived or reduced for 'exchange' items.
1-877-600-6765 toll free 1-413-553-3525 Fax Thoughts of Home PO Box 2010 Lanesboro, MA email me at Thoughtsofhome1@verizon.net
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